Privacy policy

Croatia Holidays Charter

Conviva Maris d.o.o. Travel agency
Vjekoslava Paraća 8, 21 000 Split, Croatia
ID Code. HR-AB-21-060303167
VAT ID.  HR7663935728

Phone.  +385 (0)91 300 2377
Fax.       +385 (0)21 786 907
Email: [email protected]

 

PRIVACY POLICY

Conviva Maris d.o.o. (further addressed as the company) takes your privacy very seriously. The company has completely implemented the EU regulation GDPR (General Data Protection Regulation). We strongly advise you to read carefully the following Privacy Policy as to find out more about means of collecting, processing and storing information gathered through your voluntary submittal of “Contact Us” form or through a direct inquiry.

What Information We Collect
While you browse our website, we may collect the data that you decided to share with us. For example, in the “Contact Us” form you have shared some information with us. We may also collect information related to your access device and IP address. To find out more about this, please go to the relevant section of this statement entitled Cookies & Similar Tracking Technologies. When you use the aforementioned forms, we collect the following information directly from you: your name and surname (last name), e-mail address, home address, and telephone number in order to provide the service you requested.

How We Use the Information We Collect
Once you share your data with us, we can use the gathered information to respond to your request in a timely manner, for example regarding certain products, services or “Contact Us” forms. We also use personal data to operate, maintain and enhance all features of our website as well as conduct statistical market analysis, for example to establish which sections of the website are the most popular ones.
Once you start using our services, we may use your information for the following purposes:
- To establish the requested communication for a certain product you shared interest in. For example, when you send an inquiry via “Contact Us” form, the company gathers the given information in order to continue the communication for the commercial purposes only.
- To contact you and respond to your “Contact Us” form inquiry.
- When the user browses our website and clicks on certain links, non-personal information is being collected regarding site traffic and its sub-websites (Google Analytics tools).

Third Party Collaboration
We don’t sell, rent or disclose any of our users’ personal information to the third parties. Our employees have no right to use personal information collected solely for the purpose of collaboration between the company and its users. Although slightly probable, occasionally we may receive requests from courts, law enforcement agencies and other third parties with authority to obtain disclosure of personal data. In that case, the company will take all the necessary precautions to establish whether there are legitimate reasons for demanding access to personal data and will only fulfil such requests where we are permitted to do so in accordance with applicable law or regulation.

Security and Privacy
The company implements appropriate measures and controls, including technical, physical and organizational measures, to protect our users' personal information. We also have measures in place to protect against unauthorized access or use of data.

Cookies & Similar Tracking Technologies
Information gained from cookies helps us understand better how our users interact with our website as well as maintain a consistent look and feel across our website and improve the quality of its content. Optional cookies include Google Analytics (whose cookies keep track of website traffic and conduct analysis on the overall success of the website made available to the company as statistical data in anonymous form), cookies from various social networks (such as Facebook for example) which enable users to share a certain content by using their personal social media accounts.
Once you access a website for the first time, you will be notified of the existence of cookies and you will be asked to accept the use of cookies.
You can manage website cookies in your browser settings, and you always have the choice to change these settings by accepting, rejecting, or deleting cookies. Please note that if you use your browser settings to block cookies you may not be able to access parts of our website. In case you are prevented from accessing some features of our site or certain content or functionality is not available due to changes made in your browser settings, the company declines any responsibility for such inconveniences.
Please click below for detailed information on how to disable and delete cookies in some commonly used browsers: Firefox, Google Chrome, Internet Explorer, Safari
By using these websites, it will be considered that all users have been familiarized with terms and conditions at any given time, including regulations on security and data processing as well as possibilities related to the use of cookies.

Your Choices
You are not required to share any personal information that we request. However, please bear in mind that certain information is necessary in order for us to receive feedback related to certain products and services as well as to reply to your inquiry via “Contact Us” form.

Accessing and Amending Your Personal information
In order to go through your personal information or request correction, amendment or deletion of your personal data, you can contact us via e-mail [email protected] The company will do everything in its power to respond to any requests for information within the time limit of 30 days from the day of your request. Should we not be able to comply with your request within stated time framework or at all, you will be notified when you will be provided access to your personal information or the reason why your request for accessing your personal data has been declined. Please note that the latter occurs only in exceptional situations.

Questions Related to This Privacy Statement
If you have any questions, concerns or complaints about our Privacy Statement, please feel free to contact us on the following mailing address: [email protected] Each inquiry or complaint about our Privacy Statement shall be registered and investigated accordingly. If we determine that the complaint is justified, we will take appropriate measures.